Service Excellence For The Facilities Management Sector
Integrated field service management solutions that ensure services are delivered when required and in an efficient manner. By helping reduce operational costs and improving compliance with KPIs, Facilities Management organisations are provided with a competitive advantage.
35% +
jobs completed per day
52%
reduction in void-to-let times
25%
reduction in operational costs
40%
decrease in average revisit time
Trusted by Our Customers
ONE SOLUTION TO TRANSFORM FACILITIES MANAGEMENT SERVICES
Combining the management of assets, investment, activities and people in one fully integrated solution
Responsive Repairs
A proven and highly regarded market leader in responsive repairs service, Totalmobile’s Housing solution empowers providers to react to repairs in a more timely manner, enhancing the first-time fix rate and improving tenant satisfaction levels.
Utilising Job Management, Scheduling and Mobile capabilities, the solution offers an end-to-end approach to creating and delivering repair and maintenance services, ensuring the efficient management of each step of the process relating to each work item. Our comprehensive resident portal enables customers to log required work with any supporting information included. Intelligent service dashboards highlight work status to ensure services are delivered to the expected levels of quality and compliance:
- Resident portal to enhance customer engagement and the creation of items of work
- Job Management functionality to fully manage and enhance control around the planning and visibility of jobs
- Scheduling and mobile capabilities to ensure work is completed at the right time, by the right person in a manner which exceeds customer expectations
Planned Preventive Maintenance
A property is more often than not the most valuable asset an individual, company or organisation will own. Consistent planned preventative maintenance (PPM) is key to ensuring the asset holds its value. Properties can degrade quickly without proper maintenance, and this is where effective PPM comes in. Without an effective PPM schedule, minor issues can turn into costly repairs. This is often seen in structural repairs and maintenance.
Facilities Management teams can use real-time information to quickly address issues, make efficient decisions, and deliver quality service while staying compliant and cutting costs. Staff are alerted to potential problems early, preventing major disruptions and saving both time and money. By adopting technology like dynamic scheduling, organisations can maximise efficiency and ensure top-tier service.
- Reactive Maintenance: Reactive maintenance is the most traditional and least-advanced asset maintenance strategy.
- Planned Maintenance: Planned maintenance involves pre-planned repairs and maintenance activity, replacing components regularly and before the point of failure.
- Proactive Maintenance: Proactive maintenance involves identifying the ‘root problem’ rather than the ‘symptom management’ approach.
- Predictive Maintenance: Smart connected technologies, such as IoT and remote sensors have allowed for a new and more efficient model of asset management.
- Planned Preventive Maintenance: It is a proactive approach to maintenance in which maintenance work is scheduled to take place regularly and consequently documented once it has taken place.
Our Platform
IoT
Receive alerts from IOT sensors in the field which can trigger works orders to be raised within our platform. Reports for stock condition/damp and mould/HHSRS can also be fully integrated.
Job Management
Allowing all interactions with that property, whether reactive, planned or generated by the tenant or the landlord, to be integrated into one single platform.
Dynamic Scheduling
Better allocate resources to meet service demands, ensuring the most efficient distribution of staff to achieve complex scheduling goals.
Mobile Workforce Management
The solution empowers providers to capture intelligent data and access vital information on the go, enhancing the efficiency and effectiveness of service delivery.
Field Service Intelligence
Harnessing the power of data analytics and performance metrics, helps Housing Provers identify areas for improvement, optimise resource allocation, and continually refine their service delivery strategies to serve their customers better.
450 trade staff across seven contracts are now using Totalmobile's solution
”The ability for our trades to work reliably offline is key to service delivery.”
Chris HoneSystems Director, Fortem
Are you ready to take a digital transformational journey to enhance your Facilities Management Organisations?
PROVIDING SOLUTIONS TO OVER 40 FACILITIES MANAGEMENT ORGANISATIONS
